Privacy Policy
Last Updated: September 8, 2026
Keystone Packaging Machinery Limited (“Keystone”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, submit an inquiry, complete an online form, interact with our advertisements, or communicate with our sales and service teams.
1. Company Information
Company Name: Keystone Packaging Machinery Limited
Registered Address: RM A5, 7/F, Astoria Building, No. 34 Ashley Road, Tsim Sha Tsui, Hong Kong
Email: manager@richpacking.cn
Website: [Keystone Website URL]
Keystone provides machinery and integrated solutions for the pharmaceutical, nutraceutical, healthcare, and packaging industries.
Our product portfolio includes capsule filling machines, tablet presses, blister packaging machines, counting and bottling lines, cartoning machines, stick pack packaging machines, and related production equipment.
2. Information We Collect
We may collect personal or business information that you voluntarily provide to us, including:
- Full name
- Company name
- Job title
- Email address
- Telephone or WhatsApp number
- Country or region
- Product requirements
- Production capacity requirements
- Packaging specifications
- Machinery requirements
- Inquiry details
- Information submitted through website forms or advertising lead forms
- Other information you voluntarily provide during communication with us
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and website interaction data.
3. How We Use Your Information
We may use your information to:
- Respond to your inquiries
- Understand your production and packaging requirements
- Recommend suitable machinery or production solutions
- Prepare quotations and technical proposals
- Provide product specifications, catalogs, videos, drawings, and technical information
- Arrange communication with our sales or technical teams
- Provide pre-sales consultation
- Provide installation, commissioning, training, maintenance, and after-sales support
- Improve our products, website, marketing, and customer service
- Measure and optimize advertising performance
- Maintain business and customer records
- Comply with applicable legal and regulatory requirements
4. Meta, Social Media and Online Lead Forms
Keystone may advertise through platforms including Meta platforms such as Facebook and Instagram, as well as LinkedIn, Google, YouTube, and other online channels.
When you submit information through an online advertisement, instant form, website form, or social media message, the information you provide may be transferred to Keystone so that we can respond to your inquiry.
This information may include your name, company name, email address, telephone number, country, product requirements, production capacity, and other information you choose to provide.
We use this information primarily for business inquiry follow-up, quotation preparation, technical consultation, customer support, and related B2B marketing communications.
5. How We Share Information
Keystone does not sell your personal information.
Where necessary for legitimate business purposes, information may be shared with:
- Authorized Keystone employees
- Sales representatives
- Technical engineers
- Customer service personnel
- Website, CRM, communication, analytics, or advertising service providers
- Logistics and transportation partners
- Installation or technical service partners
- Government or regulatory authorities where required by law
Third-party service providers are expected to process information only as necessary to provide their services and in accordance with applicable data protection requirements.
6. Data Security
We use reasonable administrative, organizational, and technical measures to protect personal information against unauthorized access, accidental loss, misuse, alteration, disclosure, or destruction.
However, no internet-based transmission or storage system can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary for purposes including:
- Responding to inquiries
- Preparing quotations
- Maintaining customer relationships
- Providing technical and after-sales support
- Fulfilling contractual obligations
- Maintaining business records
- Meeting applicable legal requirements
When information is no longer reasonably required, we may delete or anonymize it where appropriate.
8. Cookies and Tracking Technologies
Our website may use cookies, pixels, tags, and similar technologies to:
- Maintain website functionality
- Understand website usage
- Analyze visitor behavior
- Measure advertising performance
- Improve marketing campaigns
- Provide more relevant website experiences
Third-party platforms such as Meta and Google may use their own technologies in accordance with their respective privacy policies.
Where required by applicable law, users may be given options to manage or reject certain non-essential cookies.
9. Marketing Communications
Where permitted by applicable law, we may use your contact information to communicate with you about:
- Machinery solutions
- Product updates
- Technical information
- Trade shows and exhibitions
- Company news
- Relevant promotional information
You may request to stop receiving promotional communications at any time by contacting us.
This does not prevent us from contacting you regarding an active inquiry, quotation, order, shipment, installation, technical issue, warranty matter, or other ongoing business relationship.
10. Your Privacy Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request restriction of certain processing
- Object to certain uses of your information
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
To submit a privacy-related request, please contact us using the contact information provided below.
11. International Data Transfers
Keystone serves clients in international markets.
As a result, your information may be processed or accessed in countries or regions outside the location where you originally provided it.
Where required, we take reasonable measures to protect personal information transferred internationally in accordance with applicable data protection requirements.
12. Third-Party Websites
Our website, advertisements, or communications may contain links to third-party websites or services.
Keystone does not control the privacy practices of third parties and is not responsible for their privacy policies or content.
We recommend reviewing the privacy policies of third-party services before providing personal information.
13. Children's Privacy
Keystone's products and services are intended for business and professional customers.
Our website and marketing activities are not directed toward children, and we do not knowingly collect personal information from children.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business operations, services, technology, or applicable legal requirements.
The latest version will be published on this page together with the updated revision date.
15. Contact Us
If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact:
Keystone Packaging Machinery Limited
RM A5, 7/F, Astoria Building
No. 34 Ashley Road
Tsim Sha Tsui, Hong Kong
Email: manager@richpacking.cn
Website: [Keystone Website URL]